Outsourcing Salesforce support is almost always a better option than hiring a staff person.

1. Cost savings: Outsourcing Salesforce support will be more cost-effective than hiring a dedicated staff person – through outsourcing you only pay for the support you need, when you need it. With a staff person, you have salary, benefits, and many other expenses including management time and focus regardless of whether they are needed at a particular time.
2. Flexibility: Outsourcing Salesforce support allows you to scale up or down as needed, which can be especially helpful for businesses that experience fluctuations in demand. With a staff person, you may be stuck with the same level of support even when it is not needed. This can be particularly valuable when a downturn or uptick in the economy is imminent.
3. Expertise: Salesforce support providers typically have a team of experts with a wide range of skills and experience. This can be more beneficial than relying on a single staff person who may not have the same level of expertise or exposure to many other business/industries.
4. Access to latest Salesforce updates: Salesforce is a rapidly changing platform, with new features and updates being released regularly. By outsourcing Salesforce support, you can be sure that you have access to the latest updates and features, which can help you stay competitive in the market.
5. Better response time: Outsourcing Salesforce support can result in a faster response time, as the provider may have a team of specialists working around the clock to address any issues that arise. This can be especially beneficial for businesses that operate in different time zones or need support outside of regular business hours.
6. Improved productivity: By outsourcing Salesforce support, you can free up your staff to focus on more important tasks, such as sales and marketing, which can lead to improved productivity and profitability.
7. Risk management: Outsourcing Salesforce support can help you manage risks associated with relying on a single staff member for support. If that person were to leave your company, you would be left without support, which can be detrimental to your business.
8. Focus on core business: By outsourcing Salesforce support, business owners can focus on their core business activities instead of worrying about the technical aspects of the CRM.

Overall, outsourcing Salesforce support will almost always be a more efficient and cost-effective option for businesses looking to get the most out of their CRM.

With the right provider, you can enjoy fast response times, access to the latest updates and features, and a team of experts with a wide range of skills and experience. Contact us at Sentia to discuss!

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