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Last Revised: 7/06/2022
Sentia USA cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites and mobile applications, and to communicate with you about the same, or as you have requested (collectively, our “Services”). Your personal information includes information such as:- Name- Address- Telephone number- Date of birth- Email address- Billing and payment information- Candidate information (for job applicants)- Other data collected that could directly or indirectly identify you.
What information we collect, how we collect it, and why
Much of what you likely consider personal information is collected directly from you when you:create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification); request assistance from our award-winning customer support team (ex: phone number, voice recordings); complete contact forms or request newsletters or other information from us (ex: email); or participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we thought we’d highlight and explain a bit more about what these might be (as they vary from time to time):
Cookies and similar technologies on our websites and mobile applications allow us to track your browsing behavior, such as links clicked, pages viewed, and items purchased. Specifically, the data collected relates to your interactions with our site features or third-party features, such as social media plugins, contained within the Services; Internet Protocol (IP) address (for example, to determine your language preference; browser type and settings; the date and time the Services were used; device type and settings; operating system used; application IDs, unique device identifiers; and error data). These technologies also automatically collect data to measure website performance and improve our systems, including metadata, log files, page load time, server response time to optimize DNS resolution, network routing and server configurations.
Supplemented Data may be received about you from other sources, for example, from publicly available databases, social media platforms, or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, assess the qualifications of a candidate for employment, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How we utilize information.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes:
Delivering, improving, updating and enhancing our Services. We collect various information relating to your purchase, use and/or interactions with our Services. We utilize this information to:- Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)- Diagnose problems with and identify any security and compliance risks, errors, or needed enhancements to the Services- Detect and prevent fraud and abuse of our Services and systems
Much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal information.
Sharing with third parties. We do not share your personal information with third parties
Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed to contact you based on legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:- Email- Text (SMS) messages- Telephone calls- Messenger applications (e.g. WhatsApp, etc.)- Automated phone calls or text messages.
How we secure, store and retain your data.
The criteria used to determine our retention periods include the following:- The length of time we have an ongoing relationship with you and provide Services to you (for example, for as long as you have an account with us or keep using our Services);- Whether account owners modify or their users delete information through their accounts;- Whether we have a legal obligation to keep the data (for example, certain laws require us to maintain records of your transactions for a certain period of time before we can delete them); or- Whether retention is advisable in light of our legal position (such as in regard to the enforcement of our agreements, the resolution of disputes, and applicable statutes of limitations, litigation, or regulatory investigation).
If you have any questions about the security or retention of your personal information, you can contact us at
firstname.lastname@example.org.If you make a request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.